Quality Assurance Supervisor

POSITION SUMMARY:
Provides direct supervision and daily support to the various Quality Assurance Technicians. Assists the QA Manager/ Alternate and/or HACCP coordinator with the implementation and enforcement of food safety and quality programs to all departments. Ensures adherence to required food safety laws, regulations, and company/customer policies and procedures. Has the authority to suspend operations when serious food safety and quality risks are identified.

PRIORITY:
RESPONSIBILITIES:

• Assists in the implementation, review, maintenance, and validation of the BRC and Food Safety and Quality Systems (HACCP, GMPs, Prerequisite Programs, Animal Welfare, Policies, SOPs, etc.)
• Direct supervision of QA Technicians and indirect supervision of all departments.
• Provides food safety and quality direction to Production, R&D, Purchasing, Shipping & Receiving, Maintenance, Planning and Sanitation
• Advises department managers and supervisors of non-compliances/deviations
• Assists the HACCP coordinator and QA Manager with site audits and takes appropriate action to ensure the integrity of HACCP and BRC Systems
• Ensures that regulatory compliance with CFIA, BRC and Customer requirements are meet and maintained.
• Monitors and verifies food safety programs and practices and overall SOP compliance within the facility.
• Assists with GMP and Technical training of personnel on HACCP/BRC functions
• Investigates HACCP, and BRC non-compliance and deviations through root cause and risk analysis, and the application of corrective and preventative actions.
• Assists the QA Manager with complaint investigations, root cause analysis and the application of corrective and preventative actions.
• Ensures supplier scorecards and non-conformity communications are issued, tracked, trended, and managed.
• Identifies trends related to food safety (foreign material, Holds, deviations, etc.) and communicates findings to management.
• Ensures appropriate product holds, and timely dispositions.
• Provides technical documentation for testing of products and raw materials.
• Responsible for schedule review and allergen management.
• Responsible for maintaining the verification schedule and ensuring verification compliance including record reviews, on-site observations, interviews, etc.
• Assists with the creation and revision of product specifications to ensure food safety and quality
• Develops and maintains incoming specifications and online profiling spreadsheets to track and trend quality parameters
• Other duties as assigned

REQUIRED SKILL, EXPERIENCE AND QUALIFICATIONS:

• Excellent communication, interpersonal and administrative leadership skills
• Proven ability to supervise, provide support and coach
• Strong verbal and written literacy
• Proven ability to work effectively as a team member
• Strong analytical, problem-solving abilities
• Highly detail oriented with excellent organizational skills
• Able to prioritize multiple obligations, and manage time effectively
• Excellent mathematical skills
• Excellent work ethic and attendance
• Strong computer skills and proficiency with Microsoft Office systems
• Adaptable to change, handles pressure well, adjusts plans to meet changing demands
• Accepts accountability, stays focused and calm under pressure
• Meets attendance/punctuality requirements
• Makes decisions systematically, under pressure and can make difficult/unpopular choices

Education:
Completion of Vocational/Technical specialty certification/licensure program in a related field
University degree or college diploma in related discipline preferred

Experience:

• A minimum of 2-3 years’ experience in a similar role
• Working knowledge of HACCP and GFSI systems and applicable regulatory agencies
• Proven leader and team motivator with Leadership skills
• Thorough understanding of statistical process controls, HACCP, BRC, SFCR
• Knowledge of customer complaint investigation and resolution process
• In depth knowledge of local, provincial, and federal GMP requirements pertaining to food manufacturing
• Proficient with MS Suite products (Word, Excel, PowerPoint) required as well as with label system software