Provides direct supervision and daily support to the various Quality Assurance Technicians. Assists the QA Manager/ Alternate and/or HACCP coordinator with the implementation and enforcement of food safety and quality programs to all departments. Ensures adherence to required food safety laws, regulations, and company/customer policies and procedures. Has the authority to suspend operations when serious food safety and quality risks are identified.


  • Assists in the implementation, review, maintenance, and validation of the BRC and Food Safety and Quality Systems (HACCP, GMPs, Prerequisite Programs, Animal Welfare, Policies, SOPs, etc.)
  • Direct supervision of QA Technicians and indirect supervision of all departments.
  • Provides food safety and quality direction to Production, R&D, Purchasing, Shipping & Receiving, Maintenance, Planning and Sanitation
  • Advises department managers and supervisors of non-compliances/deviations
  • Assists the HACCP coordinator and QA Manager with site audits and takes appropriate action to ensure the integrity of HACCP and BRC Systems
  • Ensures that regulatory compliance with CFIA, BRC and Customer requirements are meet and maintained.
  • Monitors and verifies food safety programs and practices and overall SOP compliance within the facility.
  • Assists with GMP and Technical training of personnel on HACCP/BRC functions
  • Investigates HACCP, and BRC non-compliance and deviations through root cause and risk analysis, and the application of corrective and preventative actions.
  • Assists the QA Manager with complaint investigations, root cause analysis and the application of corrective and preventative actions.
  • Ensures supplier scorecards and non-conformity communications are issued, tracked, trended, and managed.
  • Identifies trends related to food safety (foreign material, Holds, deviations, etc.) and communicates findings to management.
  • Ensures appropriate product holds, and timely dispositions.
  • Provides technical documentation for testing of products and raw materials.
  • Responsible for schedule review and allergen management.
  • Responsible for maintaining the verification schedule and ensuring verification compliance including record reviews, on-site observations, interviews, etc.
  • Assists with the creation and revision of product specifications to ensure food safety and quality
  • Develops and maintains incoming specifications and online profiling spreadsheets to track and trend quality parameters
  • Other duties as assigned


  • Excellent communication, interpersonal and administrative leadership skills
  • Proven ability to supervise, provide support and coach
  • Strong verbal and written literacy
  • Proven ability to work effectively as a team member
  • Strong analytical, problem-solving abilities
  • Highly detail oriented with excellent organizational skills
  • Able to prioritize multiple obligations, and manage time effectively
  • Excellent mathematical skills
  • Excellent work ethic and attendance
  • Strong computer skills and proficiency with Microsoft Office systems
  • Adaptable to change, handles pressure well, adjusts plans to meet changing demands
  • Accepts accountability, stays focused and calm under pressure
  • Meets attendance/punctuality requirements
  • Makes decisions systematically, under pressure and can make difficult/unpopular choices

Completion of Vocational/Technical specialty certification/licensure program in a related field
University degree or college diploma in related discipline preferred


  • A minimum of 2-3 years’ experience in a similar role
  • Working knowledge of HACCP and GFSI systems and applicable regulatory agencies
  • Proven leader and team motivator with Leadership skills
  • Thorough understanding of statistical process controls, HACCP, BRC, SFCR
  • Knowledge of customer complaint investigation and resolution process
  • In depth knowledge of local, provincial, and federal GMP requirements pertaining to food manufacturing
  • Proficient with MS Suite products (Word, Excel, PowerPoint) required as well as with label system software
Job Overview